About Northern Territory Air Services
Flights Alice Springs to Mount Isa
Aircraft Maintenance Services
Australian Outback Tours
Air Adventures
Scenic Flights Alice Springs Scenic Flights Mount Isa
NTAS is proudly an Indigenous Company A Registered Indigenous Business with Supply Nation & Indigenous Business Direct
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Terms and Conditions
Control of flights The flight operator* has full control and authority in respect of the safety and operational aspects of all flights and may change the flight details, refuse carriage to any passenger, or make any other decision in relation to a flight as it may consider appropriate. This authority and control maybe exercised by a duly authorised officer of NTAS and or the captain of the aircraft. * All services operated by AvCharter Pty Ltd or other airlines. e-Tickets NTAS website tickets are issued as e-tickets. An e-ticket (or electronic ticket) is a ticketing option that eliminates the need for a physical ticket. Your booking details are stored securely and when it is time to travel, present your receipt and identification when checking in prior to your flight. Customers aged eighteen (18) and above must present an acceptable form of identification in order to travel. The customer’s name on the identification must match the name on the booking. Customers aged seventeen (17) or under are not required to present identification provided they are travelling with, or are presented at check-in by an identifiable guardian Where Carriage Cannot Be Performed Where NTAS is unable to commence or continue any flight or carry any contracted passenger it will endeavour to provide alternative carriage. If alternative carriage is not possible the passenger may re-book with NTAS or receive a refund subject to the NTAS Refund Policy. NTAS has no obligation to a passenger who is late for, or has missed flights. AvCharter Flights close 30 minutes before departure. Please make sure you arrive 30 minutes prior to departure. If you do not arrive 30 minutes before scheduled departure time, you may not be able to board your flight. This may result in the loss of your fare in full. Prohibited Items There are certain items that you must not take in your carry-on baggage because they present a security risk. If you are not sure whether an item is prohibited or not, check with your airline, pack it in your checked baggage or leave it at home. You will be required to surrender any prohibited items you are carrying before you board the flight. Airports and airlines are under no obligation to store or return surrendered items. We recommend you familiarise yourself with these restrictions before you travel, to help you get through the security checks at the airport as quickly and efficiently as possible. Some items are prohibited from being taken onboard because they present a security risk and have the potential to harm other passengers and crew. For further information on the Australian Government website TravelSECURE Dangerous goods Dangerous goods are usually not allowed on an aircraft, because they may be explosive, flammable, magnetic, caustic and generally too dangerous to be taken on the aircraft. Each airline also operates under its own Conditions of Carriage which may indicate what you cannot take onboard or pack in your checked baggage. You should contact NTAS if you are unsure whether you can take a particular item onboard or pack in it your baggage. Can I pack that? – Use the Australian Governments dangerous goods App to check what you can take on your flight. You can find more information about on board luggage safety below: Battery safety web page. This page has information on how to travel with batteries and how to protect against short-circuiting as well as calculating watt-hours. Can I pack that? Dangerous goods app. This helps travellers work out what they can and can’t pack in their luggage, and if an item can be brought on board, how to do it safely. Dangerous goods page. This page has general information about dangerous goods and how they can be transported. We will not accept any responsibility for items which we refuse to carry as Cabin Baggage and which are not carried as Checked Baggage. You are responsible for your personal items that are in your care and control. Weight limitations All passenger tickets include a baggage allowance of 20kg. Excess freight will incur additional charges and will be subject to available space on the aircraft. Due to structural limitations on our aircraft seats, we are unable to provide carriage for passengers exceeding 135kg. An infant (0-2) may travel on the lap of a parent or guardian, but their combined weight must not exceed 135kg. LIMITATION OF LIABILITY NTAS has no obligation or liability to any passenger for any unperformed or delayed carriage except as set out in the NTAS Terms and Conditions. In particular, NTAS has no liability for missed connections, appointments or for any consequential or other loss. This limitation of liability extends to NTAS agents, officers, servants, contractors and representatives. Refund Policy All cancellations more than 48 hours prior to flight will attract a 20% cancellation fee. All cancellation within 24-48 hours of the flight will attract a 50% cancellation fee. No refund will be made if a flight is cancelled on the day of the flight. No refund will be made if passengers do not present for boarding. A flight may be postponed without cancellation charges if it is requested more than 72 hours prior to flight. Refund for cancellation of compassionate grounds will be at the discretion of Northern Territory Air Services. If a flight has to be cancelled due to adverse weather conditions or technical issues Northern Territory Air Services will refund the amount in full or offer an alternative flight at no extra cost.
Privacy Policy
This following document sets forth the Privacy Policy for the Northern Territory Air Services website, www.ntas.com.au. Northern Territory Air Services is committed to providing you with the best possible customer service experience. Northern Territory Air Services is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals. Collection of your personal information There are many aspects of the site which can be viewed without providing personal information, however, for access to future Northern Territory Air Services customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password. Sharing of your personal information We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Northern Territory Air Services takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. Use of your personal information For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices. Changes to this Privacy Policy Northern Territory Air Services reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site. Accessing Your Personal Information You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Northern Territory Air Services reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis. Contacting us Northern Territory Air Services welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.